Company Eco creates 130 contact centre jobs

More than 130 new jobs have been created at contact centres in the North East and Yorkshire as part of an outsourcing firm’s ambitious growth plans.

South Tyneside based contact centre Eco – formerly known as EC Outsourcing – is recruiting 131 new staff across its sites in Boldon and Sheffield, having seen an increase in new business throughout the Covid-19 pandemic.

The firm, which works with energy, retail and gaming brands including Ovo Energy, Octopus Energy, Buzz Bingo,Virgin Media and Bulb, has been awarded a string of new contracts which has triggered the need for more staff.

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Phil Westoby, managing director of Eco, said: “Like many businesses in the UK, we had to innovate slightly during the original lockdown and move around 500 of our staff to working from their homes which has been a huge success, a real testament to the spirit and determination of our staff.”

He continued: “As a result, our clients have been eager to increase the number of customer service and sales agents across the business based on the results of the previous 12 months, and the successful roll out of home working.”

The company has already recruited the 131 new members of staff in the first weeks of the new year, many from the struggling hospitality and retail sector, and plan to add more in the coming months.

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