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ServiceLine Response Analyst Vacancy Westminster

Written by  Aug 25, 2020

This post is full time and permanent, working 35 hours per week

We are looking to recruit a motivated and talented individual to join our Service Management team as ServiceLine Response Analyst.  The post is for our ServiceLine Response team based at Cavendish Street and Regent Street. The role will be focused on providing technical support to both academic and professional services colleagues, as well as students.  You will be responsible for dealing with day to day operational workload of 2nd line Service Desk tickets logged by our service users.  Requests range from deploying hardware and software to users, troubleshooting any issues they may encounter whilst using applications and different hardware peripherals. You will also provide good customer service using a best practice approach to problem solving and following our Service Operation processes as well as maintaining the service level agreements within our department.

Awareness of the basics of Windows environment is essential, and a good understanding of Mac OS systems would be advantageous. You will need to prioritise your workload in a demanding environment and be able to work under pressure with stakeholders at different levels.  You should have excellent communication, customer service and inter-personal skills as they are essential for this role. We value our customer experience as it’s at the core of our operational focus as a department.

The successful candidate will have the opportunity to work on some exciting projects within the university and ensure Westminster leads the way in Higher Education. The role provides opportunities for personal development and training as well as an exciting opportunity for someone who wants to develop their IT skills to an advanced level, while working in a supportive, professional and friendly environment. The successful candidates will promote a culture and environment where our staff and students are at the heart of all we do. 

For further information and to apply for this post, please click apply and you will be redirected to our website.

Closing date: midnight on: 20 September 2020

Interviews are likely to be held: week beginning 5October 2020

Administrative contact (for queries only): This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note:  We are unable to accept applications by email. All applications must be made online. CVs in isolation or incomplete application forms will not be accepted.

We are fortunate to receive a large number of applications for our vacancies. Regrettably, we are not able to provide feedback to those job applicants who are not shortlisted, as it simply would not be manageable to do so.

Embracing diversity and promoting equality.


Peter Flynn

Senior Editor and self confessed techie, bringing a variety of topical business tech news, help and advice in the UK. I have worked in various fields throughout my career such as a Systems Administrator, Security Consultant and other technical related roles, these days I concentrate on IT journalism and technical writing.

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